Correspondence Clerks
Correspondence Clerk,
Correspondence Coordinator,
Correspondence Representative (Correspondence Rep),
Dispute Resolution Analyst
What they do: Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
- DemandHigh
- national Avg. Salary $$$$$$36,250Download Career Flyer
What do they typically do on the job?
- Maintain files and control records to show correspondence activities.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
Personality
Interests
Career interests describe the perspectives and interests of people who enjoy the type of work involved in this career.
Discover what your interests are by taking the Interest Profiler Quiz
Knowledge
People who want to pursue this career have knowledge in these areas.
Business
Administrative services
Customer service
Arts and Humanities
English language
Math and Science
Arithmetic, algebra, geometry, calculus, or statistics
Engineering and Technology
Computers and electronics
Abilities
Whether you have received formal training or not, these types of abilities are helpful in this career.
Verbal
Communicate by writing
Read and understand what is written
Ideas and Logic
Notice when problems happen
Order or arrange things
Skills
People who want to pursue this career have skills in these areas.
Basic Skills
Writing things for co-workers or customers
Listening to others, not interrupting, and asking good questions
Problem Solving
Noticing a problem and figuring out the best way to solve it
Work Values
Work values describe how your core beliefs align with those commonly needed for this career.
Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Does this sound like something you'd like to do?
1. Do some research
- Identify how your interests, values, and strengths match this occupation
- Talk to someone who works in this field or spend a day job shadowing
- Use the colleges and training directory to explore programs related to this career
2. Plan your next move
- Talk to your college and career counselor or school admissions staff
- Connect with a career advisor or mentor
- Visit Idaho Launch
- Search for available Correspondence Clerks jobs on Idaho Works
Data for NSI career cards comes from the following: Idaho Department of Labor, US Bureau of Labor Statistics, O*NET, MyNextMove, and Career OneStop