Receptionists and Information Clerks

Also Called:

Front Desk Receptionist,

Greeter,

Office Assistant,

Receptionist

What they do: Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Excludes Switchboard Operators, Including Answering Service (43-2011).

Business, Management and Administration icon

Business, Management and Administration

Career Cluster

What do they typically do on the job?

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.

Personality

People interested in this work like activities that include data, detail, and regular routines.

Social Orientation

Cooperation

Dependability

Attention to Detail

Empathy

Optimism

Interests

Career interests describe the perspectives and interests of people who enjoy the type of work involved in this career.

Discover what your interests are by taking the Interest Profiler Quiz

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Conventional

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Enterprising

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Social

Abilities

Whether you have received formal training or not, these types of abilities are helpful in this career.

Verbal

  • Communicate by speaking

  • Listen and understand what people say

Attention

  • Pay attention to something without being distracted

Skills

People who want to pursue this career have skills in these areas.

Basic Skills

  • Talking to others

  • Listening to others, not interrupting, and asking good questions

Social

  • Looking for ways to help people

  • Understanding people's reactions

Does this sound like something you'd like to do?

1. Do some research

  • Identify how your interests, values, and strengths match this occupation
  • Talk to someone who works in this field or spend a day job shadowing
  • Use the colleges and training directory to explore programs related to this career

2. Plan your next move

  • Talk to your college and career counselor or school admissions staff
  • Visit Idaho Launch
  • Search for available Receptionists and Information Clerks jobs on Idaho Works

Data for NSI career cards comes from the following: Idaho Department of Labor, US Bureau of Labor Statistics, O*NET, MyNextMove, and Career OneStop