Hotel, Motel, and Resort Desk Clerks

Also Called:

Front Desk Agent,

Front Desk Clerk,

Guest Services Agent (GSA),

Night Auditor

What they do: Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Marketing Sales and Service icon

Marketing Sales and Service

Career Cluster

What do they typically do on the job?

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.

Personality

People interested in this work like activities that include data, detail, and regular routines.

Social Orientation

Cooperation

Attention to Detail

Dependability

Optimism

Stress Tolerance

Interests

Career interests describe the perspectives and interests of people who enjoy the type of work involved in this career.

Discover what your interests are by taking the Interest Profiler Quiz

See Related Jobs

Conventional

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Social

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Enterprising

Abilities

Whether you have received formal training or not, these types of abilities are helpful in this career.

Verbal

  • Communicate by speaking

  • Listen and understand what people say

Ideas and Logic

  • Notice when problems happen

  • Group things in different ways

Skills

People who want to pursue this career have skills in these areas.

Basic Skills

  • Talking to others

  • Listening to others, not interrupting, and asking good questions

Social

  • Understanding people's reactions

  • Looking for ways to help people

Problem Solving

  • Noticing a problem and figuring out the best way to solve it

Does this sound like something you'd like to do?

1. Do some research

  • Identify how your interests, values, and strengths match this occupation
  • Talk to someone who works in this field or spend a day job shadowing
  • Use the colleges and training directory to explore programs related to this career

2. Plan your next move

  • Talk to your college and career counselor or school admissions staff
  • Visit Idaho Launch
  • Search for available Hotel, Motel, and Resort Desk Clerks jobs on Idaho Works

Data for NSI career cards comes from the following: Idaho Department of Labor, US Bureau of Labor Statistics, O*NET, MyNextMove, and Career OneStop