Customer Service Representatives
Account Representative,
Customer Service Representative (CSR),
Customer Service Specialist,
Member Services Representative (Member Services Rep)
What they do: Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
- DemandHigh
- state Avg. Salary $$$$$$38,760Download Career Flyer
What do they typically do on the job?
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Personality
Interests
Career interests describe the perspectives and interests of people who enjoy the type of work involved in this career.
Discover what your interests are by taking the Interest Profiler Quiz
Abilities
Whether you have received formal training or not, these types of abilities are helpful in this career.
Verbal
Communicate by speaking
Listen and understand what people say
Ideas and Logic
Notice when problems happen
Use rules to solve problems
Skills
People who want to pursue this career have skills in these areas.
Basic Skills
Listening to others, not interrupting, and asking good questions
Talking to others
Problem Solving
Noticing a problem and figuring out the best way to solve it
Social
Looking for ways to help people
Bringing people together to solve differences
Does this sound like something you'd like to do?
1. Do some research
- Identify how your interests, values, and strengths match this occupation
- Talk to someone who works in this field or spend a day job shadowing
- Use the colleges and training directory to explore programs related to this career
2. Plan your next move
- Talk to your college and career counselor or school admissions staff
- Visit Idaho Launch
- Search for available Customer Service Representatives jobs on Idaho Works
Data for NSI career cards comes from the following: Idaho Department of Labor, US Bureau of Labor Statistics, O*NET, MyNextMove, and Career OneStop