Reservation & Transportation Ticket Agents & Travel Clerks

Also Called:

Customer Service Agent,

Reservation Agent,

Reservations Agent,

Ticket Agent

What they do: Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Hospitality, Events, & Tourism icon

Hospitality, Events, & Tourism

Career Cluster

What do they typically do on the job?

  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Check baggage and cargo and direct passengers to designated locations for loading.

Personality

People interested in this work like activities that include data, detail, and regular routines.

Social Orientation

Cooperation

Attention to Detail

Dependability

Self-Control

Integrity

Interests

Career interests describe the perspectives and interests of people who enjoy the type of work involved in this career.

Discover what your interests are by taking the Interest Profiler Quiz

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Conventional

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Social

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Enterprising

Abilities

Whether you have received formal training or not, these types of abilities are helpful in this career.

Verbal

  • Communicate by speaking

  • Listen and understand what people say

Ideas and Logic

  • Order or arrange things

  • Notice when problems happen

Skills

People who want to pursue this career have skills in these areas.

Basic Skills

  • Listening to others, not interrupting, and asking good questions

  • Talking to others

Social

  • Looking for ways to help people

  • Understanding people's reactions

Problem Solving

  • Noticing a problem and figuring out the best way to solve it

Does this sound like something you'd like to do?

1. Do some research

  • Identify how your interests, values, and strengths match this occupation
  • Talk to someone who works in this field or spend a day job shadowing
  • Use the colleges and training directory to explore programs related to this career

2. Plan your next move

  • Talk to your college and career counselor or school admissions staff
  • Visit Idaho Launch
  • Search for available Reservation & Transportation Ticket Agents & Travel Clerks jobs on Idaho Works

Data for NSI career cards comes from the following: Idaho Department of Labor, US Bureau of Labor Statistics, O*NET, MyNextMove, and Career OneStop