First-Line Supervisors of Office & Administrative Support Workers

Also Called:

Accounting Manager,

Customer Service Manager,

Customer Service Supervisor,

Office Manager

What they do: Directly supervise and coordinate the activities of clerical and administrative support workers.

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Management & Entrepreneurship

Career Cluster

What do they typically do on the job?

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Personality

People interested in this work like activities that include leading, making decisions, and business.

Leadership Orientation

Self-Control

Social Orientation

Cooperation

Attention to Detail

Dependability

Interests

Career interests describe the perspectives and interests of people who enjoy the type of work involved in this career.

Discover what your interests are by taking the Interest Profiler Quiz

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Enterprising

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Conventional

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Social

Abilities

Whether you have received formal training or not, these types of abilities are helpful in this career.

Verbal

  • Listen and understand what people say

  • Communicate by speaking

Ideas and Logic

  • Notice when problems happen

  • Order or arrange things

Skills

People who want to pursue this career have skills in these areas.

Basic Skills

  • Keeping track of how well people and/or groups are doing in order to make improvements

  • Listening to others, not interrupting, and asking good questions

Social

  • Changing what is done based on other people's actions

  • Understanding people's reactions

Problem Solving

  • Noticing a problem and figuring out the best way to solve it

Does this sound like something you'd like to do?

1. Do some research

  • Identify how your interests, values, and strengths match this occupation
  • Talk to someone who works in this field or spend a day job shadowing
  • Use the colleges and training directory to explore programs related to this career

2. Plan your next move

  • Talk to your college and career counselor or school admissions staff
  • Visit Idaho Launch
  • Search for available First-Line Supervisors of Office & Administrative Support Workers jobs on Idaho Works

Data for NSI career cards comes from the following: Idaho Department of Labor, US Bureau of Labor Statistics, O*NET, MyNextMove, and Career OneStop