Computer User Support Specialists
Computer Support Specialist,
Computer Tech (Computer Technician),
IS Tech (Information Systems Technician),
IT Specialist (Information Technology Specialist)
What they do: Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- DemandHigh
- state Avg. Salary $$$$$$50,210Download Career Flyer
What do they typically do on the job?
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Personality
Interests
Career interests describe the perspectives and interests of people who enjoy the type of work involved in this career.
Discover what your interests are by taking the Interest Profiler Quiz
Abilities
Whether you have received formal training or not, these types of abilities are helpful in this career.
Verbal
Communicate by speaking
Listen and understand what people say
Ideas and Logic
Notice when problems happen
Order or arrange things
Skills
People who want to pursue this career have skills in these areas.
Basic Skills
Listening to others, not interrupting, and asking good questions
Reading work related information
Problem Solving
Noticing a problem and figuring out the best way to solve it
People and Technology Systems
Thinking about the pros and cons of different options and picking the best one
Figuring out how a system should work and how changes in the future will affect it
Does this sound like something you'd like to do?
1. Do some research
- Identify how your interests, values, and strengths match this occupation
- Talk to someone who works in this field or spend a day job shadowing
- Use the colleges and training directory to explore programs related to this career
2. Plan your next move
- Talk to your college and career counselor or school admissions staff
- Visit Idaho Launch
- Search for available Computer User Support Specialists jobs on Idaho Works
Data for NSI career cards comes from the following: Idaho Department of Labor, US Bureau of Labor Statistics, O*NET, MyNextMove, and Career OneStop