General & Operations Managers

Also Called:

General Manager (GM),

Operations Director,

Operations Manager,

Store Manager

What they do: Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

What do they typically do on the job?

  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Direct administrative activities directly related to making products or providing services.

Personality

People interested in this work like activities that include leading, making decisions, and business.

Interests

Career interests describe the perspectives and interests of people who enjoy the type of work involved in this career.

Discover what your interests are by taking the Interest Profiler Quiz

Abilities

Whether you have received formal training or not, these types of abilities are helpful in this career.

Verbal

  • Communicate by speaking

  • Communicate by writing

Ideas and Logic

  • Notice when problems happen

  • Use rules to solve problems

Skills

People who want to pursue this career have skills in these areas.

Basic Skills

  • Keeping track of how well people and/or groups are doing in order to make improvements

  • Listening to others, not interrupting, and asking good questions

Problem Solving

  • Noticing a problem and figuring out the best way to solve it

Social

  • Changing what is done based on other people's actions

  • Understanding people's reactions

Does this sound like something you'd like to do?

1. Do some research

  • Identify how your interests, values, and strengths match this occupation
  • Talk to someone who works in this field or spend a day job shadowing
  • Use the colleges and training directory to explore programs related to this career

2. Plan your next move

  • Talk to your college and career counselor or school admissions staff
  • Visit Idaho Launch
  • Search for available General & Operations Managers jobs on Idaho Works

Data for NSI career cards comes from the following: Idaho Department of Labor, US Bureau of Labor Statistics, O*NET, MyNextMove, and Career OneStop